Driving RPA Success: What You Should Know?
Robotic process automation (RPA) can cut costs for financial services firms by up to a staggering 75% says a KPMG report. With the help of RPA, Europe’s one of the largest manufacturers, Siemens has automated its 220 processes and 28000 hours.
Robotic process automation (RPA) can be a blessing for your business, as it helps you boost efficiency, ensure compliance, and free employees to focus on value-added tasks. With the RPA, you can make the processes more agile and efficient. Robotic process automation (RPA) can automate almost everything from the most repetitive tasks such as organizing the files to significant functions such as user provisioning to resources and more. As a result, it helps you to ensure that you can focus more on developing smart skills and experience for the betterment of the organization.
Despite tremendous benefits and widespread global adoption of RPA, an EY study reveals that 30% to 50% of initial RPA projects fail. And you would be surprised to know that the reasons behind this failure are not technological errors but human errors. So yes, you read it right, human capital is more crucial for the successful implementation of RPA.
To achieve the desired outcome for your business by automating the process, you need to be careful with some aspects of this transition process from man to the bot. So, let’s see the essential elements for the successful implementation of robotic process automation (RPA).
7 essential elements for the successful implementation of robotic process automation (RPA).
1. Recognize the problem you want to solve: Before automating any process, you need to understand the real problem that you want to solve. Ask yourself questions like what you want to achieve? Are you trying to reduce the cost, improve efficiency, or move your team to higher-end activities? Before deciding on the actual problem, you can’t drive the outcome you are looking for.
2. Understand the automation process and its impact on other operations: Before implementing the automation, it’s advisable to understand the process being automated and the potential implications of automating the process. Assess the process for the automation. This will help you to know which area will get the benefit from automation. If you automate the process without understanding, it can result in undesirable results. For example, when you try to automate a time-sensitive process, it workflows the timings. Automation can move things along too quickly.
3. Refine and optimize it: After understanding the process thoroughly, evaluate it for optimization. Sometimes organizations try to automate the processes which are underway for years and are inefficient. Such processes need to be refined and optimized before automating to get the desired results of RPA.
4. Document the process: After successfully implementing RPA, document its functionality, how its code works, and examine its functionality. You can also prepare the templates to establish common standards for documentation. Establish shared repositories to document workflow. Monitor the process continuously for potential abuse or if something goes wrong.
5. Choose the right team, internal and external: Along with selecting the right technology and implementation partner, it is essential to be precise in choosing the project teams and stakeholders.
6. Pay attention to the proper execution: To ensure the successful implementation, start the new work streams simultaneously. Focus on each transition step with cutover plans and prepare a readiness assessment. This will help you manage the changeover without increasing process cycle time before implementation is complete.
7. Early connection with IT, control, and procurement: As RPA is a new technology, it is essential to educate IT about the pros and cons of RPA. Early connection with IT, control, and procurement will help overcome the obstacles inherent in implementing the pilot program for evolving technology.
Conclusion
Robotic process automation (RPA) is a tool that has the power to improve your business as long as you take the proper steps to execute innovative implementation technology. Transferring specific processes from humans to bots requires the right human capital for successful implementation. Each step should be communicated to the team for smooth and deliberate execution. To avoid mistakes as much as possible, your team member should understand each process and areas susceptible to errors. Human capital is the crucial part of this transition after the implementation also to maintain the RPA, educate others, and continue to update it as RPA evolves.
Talk to our RPA experts and find out how successful implementation of robotic process automation (RPA) can supercharge the ability of simple processes to drive competitive advantage.
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